COST, ACCESS, SECURITY AND SUPPORT QUESTIONS

Is technical help available?

Please continue reading Frequently Asked Questions to see if your question is answered. If not, please call a Customer Service Representative at (866) 891-5100. Known compatibility issues will be discussed in this section.

Do you support cable modems, ISDN, ADSL and T-1?

Yes. Connection speed is dependent on your access provider, but high-speed internet connections are not required to access the RaceBet.com service.

Do you support WebTV?

Currently, Web TV users are unable to access the wagering and account management portions of RaceBet.com.

Do you support America Online?

Users of AOL version 4.0 and higher should experience no difficulty using RaceBet.com. Users of AOL version 3.0 or earlier will not be able to access the wagering and account maintenance portions of the web site. 

Are any specific browsers or software required?

No. Your internet browser must support Secure Socket Layer encryption and Java Script, to access the wagering and account maintenance portions of the RaceBet.com website. Most currently available browsers are acceptable, including Internet Explorer and Netscape.

Known Internet Browser "Bugs"

If you are currently using Microsoft's Internet Explorer version 5.0, you may experience problems with the "Add More Funds" and View Today's Bets" pages. There is a bug in Internet Explorer 5.0 which causes these pages to not load completely. Microsoft has published a "patch" which will fix this problem, which you can download from their website.

What type of security does RaceBet.com use?

All data is encrypted. Connection is secure by SSL Version 3. Connection is a dedicated, closed loop. RaceBet.com does not store any credit card information on its servers. Our encryption keys are provided by VeriSign. You may view our VeriSign security information by clicking on the VeriSign logo on the home page.

Why don't I see the closed padlock in my browser indicating the site is secure?

Encryption keys are used to secure your transactions at RaceBet.com. This site uses frames to display both secure and non secure pages (such as this FAQ page) in a manner to maximize the online experience. When both secure and non-secure items are presented online in frames, the closed padlock will not appear in your browser. This is a normal occurrence.

Is my personal account information secure?

All personal account information is strictly confidential and stored in secure servers. No information will be submitted to any other entity without a legally binding subpoena or order. This includes wagering information.

What protection do I have from others using my account?

Your PIN (personal identification number) and user ID protect your account.

What does my PIN do?

Your PIN is your personal security system, guarding your RaceBet.com account information. You should be careful with it, and strictly limit access to it.

May I access my account from someplace other than my own computer? (I.e., work.)

Yes, you may access your RaceBet.com account anywhere you have an Internet connection, your ID and PIN.

May my friends use my account?

Your PIN and user ID protect your RaceBet.com account. You must not permit anyone else to access the service through your account. You are responsible for maintaining the confidentiality of your PIN and user ID. RaceBet.com assumes all wagers made through a user's ID and PIN are authorized by the account holder.